Community Cloud is an online social platform that enables companies to connect customers, partners, and employees with each other and the data and records they need to get work done. This next-generation portal combines the real-time collaboration of Chatter with the ability to share any file, data, or record anywhere and on any mobile device.
Community Cloud allows you to streamline key business processes and extend them across offices and departments, and outward to customers and partners. So everyone in your business ecosystem can service customers more effectively, close deals faster, and get work done in real time.
You can build communities to gain deeper relationships with customers or provide better service by enabling customers to find information and assist each other online. Or you can connect your external channel partners, agents, or brokers to reduce friction and accelerate deals. And you can empower employees to connect and collaborate wherever business takes them.
HR and IT Help Desk can engage employees and deliver critical knowledge and instructions. And from onboarding to payroll to IT troubleshooting, employees can help themselves to the information they need, 24/7.
Employees find, share, and collaborate on content in real time, and connect with others in the social intranet — beyond the boundaries of their department, office, or even country.
Because Community Cloud is built on the Salesforce platform, you can connect any third party system or data directly into the community. Your organization gains the flexibility to easily create multiple communities for whatever use case your business demands.
Igloo is built for business. It creates connections between people at work, but not at the expense of productivity or engagement. Social interactions take place within the context of work, and it’s easy to understand what activities are critical versus extracurricular.
Top-down communication is an essential part of employee communications. Many companies use leadership blogs or mass emails to distribute company updates, but true engagement happens when conversations are driven from the bottom up. With interactive features like newsfeeds and discussion forums, Igloo gives employees a channel to interact with (and celebrate) each other, from wherever they are.
With Igloo, your information can be stored as documents in searchable folders or as articles in a wiki that can be updated by anyone on your project team. And you can set permissions by group, so you know everyone who needs access has it, without ever involving IT.
Whether you are launching a fresh new intranet site or migrating from another platform to Igloo, Paladin will guide you along the way with proven strategies in adoption, on-boarding and change management.
Paladin integrates Box with your existing on-premise or cloud-based systems, allowing you to operate a seamless system. Keep the advantages of your existing tools and investments while gaining the advantages of cloud-based infrastructure.
Paladin can customize your instance of Jive to match your business requirements, including design, brand integration, plugins, add-ons, and user experience. Previous customization’s include:
We have years of deep technical expertise in:
We also routinely assist customers with cloud upgrades, testing and verifying that their particular customizations and add-ons will successfully upgrade with as little disruption as possible.